General Terms and Conditions

1. Scope

These terms apply to all contracts concluded via the Dreavie website and web app between you and:

2. Conclusion of Contract

• The plans shown on our website are not a binding offer. You make an offer by selecting a plan or credit package, accepting these terms and clicking the purchase button. Until then, you can correct your details or cancel at any time.
• The contract is concluded when we confirm your order by email or activate the purchased service. We send you the contract details by email.
• We store the contract text but do not make it separately available to you. You can view, save and print the current terms on this page at any time.
• The contract can be concluded in German or English.
• Please make sure your email address is correct and our emails do not end up in your spam folder. Invoices are sent electronically.
• All prices are final prices including VAT.

3. User Account

To use Dreavie, you need an account and must be at least 16 years old. Keep your login details secret. We may suspend your account if you misuse Dreavie, for example for unlawful content or automated requests. We strive for high availability but cannot guarantee uninterrupted operation.

4. Right of Withdrawal

As a consumer, you can withdraw from the contract within 14 days of its conclusion without giving any reason. To withdraw, a clear statement is sufficient, e.g. by email to office@dreavie.com or via our online withdrawal function. To meet the deadline, it is enough to send your withdrawal before the period expires.

After a withdrawal, we will refund all payments without delay and at the latest within 14 days, using the same payment method. If you requested that we start the service before the withdrawal period ends, you pay us a proportionate amount for the services provided up to the withdrawal.

The right of withdrawal expires early if, with your express consent, we have fully provided the service before the withdrawal period ends (e.g. all credits of a package have been used) or, for digital content, if you agreed that we start before the withdrawal period ends and confirmed that you thereby lose your right of withdrawal.

Model Withdrawal Form

5. Payment

Payments are processed by Stripe Payments Europe, Ltd. (Ireland). The available payment methods (e.g. credit card, SEPA direct debit, PayPal) are shown at checkout, and payment is due upon conclusion of the contract. If a direct debit is returned due to insufficient funds or incorrect bank details, you bear the resulting fees. You can change your payment method in your account at any time.

6. Promotional Codes

Promotional codes are free, valid for a limited time and can only be redeemed during checkout on our website. They may be limited to certain products. Codes cannot be paid out in cash, remaining balances are not refunded, and the code value is not refunded on withdrawal.

7. Subscriptions and Termination

The term and renewal of each subscription are shown before purchase. Unless stated otherwise, you can cancel at any time in your account settings or by email, effective at the end of the current billing period. The right to terminate for good cause remains unaffected.

8. Changes to These Terms

We may change these terms or our services if this is required by law, necessary for technical reasons without materially affecting you, needed for new services, or only to your advantage. We will inform you of changes by email. If you do not object within six weeks, the changes are deemed accepted; we will point this out in the email. Your right to terminate remains unaffected.

9. Use of Our AI Services

Our dream interpretation is based on artificial intelligence (AI). AI results can be inaccurate, incomplete or wrong.

Not a Substitute for Professional Advice

The dream interpretation does not replace psychological, medical or therapeutic advice. The results are for information only. If you need help, please consult a qualified psychologist, psychiatrist or therapist.

Your Responsibility

You are responsible for critically evaluating the results before using or sharing them. Do not base important decisions, for example about health, medical treatment or legal matters, on AI output.

10. Liability

We are liable without limitation for intent and gross negligence and for personal injury. We are not liable for slight negligence. Mandatory statutory claims, in particular warranty rights, remain unaffected.

11. Data Protection

Information on how we handle your data can be found in our Privacy Policy.

12. Customer Service and Disputes

For questions or complaints, contact us at office@dreavie.com or +43 699 1824255. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

13. Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. As a consumer, you keep the protection of the mandatory laws of your country of residence. For businesses, the place of jurisdiction is our place of business.